Privacy Policy

1. Introduction

Cleaning By Kandi ("we," "our," or "us") is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at cleaningbykandi.com or use our services.

2. Information We Collect

We may collect the following types of information:

• Personal identification information (name, email address, phone number, mailing address)
• Service preferences and home details (square footage, number of bedrooms/bathrooms)
• Payment information (processed securely through third-party processors — we do not store card numbers)
• Communications you send us via contact forms, email, or phone
• Technical data such as IP address, browser type, and pages visited (via cookies)

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our cleaning services
• Respond to your quote requests, inquiries, and communications
• Schedule and manage cleaning appointments
• Process payments and send invoices
• Send you service-related notifications and reminders
• Send promotional communications (you may opt out at any time)
• Comply with legal obligations

4. SMS / Text Messaging Terms

If you provide your mobile phone number and opt in through our website forms, you may receive text messages from Cleaning By Kandi related to your quote request or appointment, or — if you separately opt in — marketing and promotional offers.

• Message frequency varies.
• Message and data rates may apply.
• You can opt out at any time by replying STOP to any message. You will receive one final message confirming your opt-out.
• Reply HELP for assistance, or contact us directly at (480) 309-7607 or cleaningbykandi@yahoo.com.
• Carriers are not liable for delayed or undelivered messages.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Consent to receive text messages is not a condition of purchasing any goods or services. Transactional and marketing message consent are collected separately, and you may opt into either, both, or neither.

5. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our business (e.g., scheduling software, payment processors), provided those parties agree to keep this information confidential. We may also disclose your information if required by law or to protect the rights and safety of our company and clients.

6. Cookies

Our website may use cookies to enhance your browsing experience. Cookies are small data files stored on your device. You may disable cookies through your browser settings; however, some features of the website may not function properly as a result.

7. Data Security

We implement commercially reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

You have the right to access, correct, or delete the personal information we hold about you. To exercise these rights, please contact us at cleaningbykandi@yahoo.com or call us at (480) 309-7607.

9. Children's Privacy

Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children under 13.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website with an updated effective date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at: